This policy explains when you can cancel a purchase from Sphurit Technologies Private Limited (trading as Hire Fable) and when a refund is due. It applies to every package and fee sold on Hire Fable.

1. What you are buying

We sell recruitment services, not physical goods. Two kinds:

• Prepaid packs — a fixed number of screened resumes or interview-ready candidates, paid for up front and drawn down as we deliver them.
• Placement mandates — charged at 8.33% of the candidate's annual CTC, invoiced only after they join.

2. Cancelling before we start

You may cancel a prepaid pack within 7 days of purchase and receive a full refund, provided no units have been used — that is, we have not yet delivered a screened resume or a candidate against it. Email hr@hirefable.com with your order number and we will process it.

3. Cancelling after delivery has begun

Once we have started delivering against a pack, the units already delivered are chargeable and cannot be refunded. Unused units remain on your account and stay usable on any future role — they do not expire.

If you would rather have the unused balance back than keep it as credit, contact us within 7 days of the last delivery. We will refund the unused units at the per-unit price shown on your order, less any transaction charges already incurred.

4. Placement mandates

There is nothing to refund on a mandate, because nothing is charged until a candidate joins. You may withdraw a mandate at any time before an offer is accepted, at no cost. A mandate runs for 45 days from the date we accept the Work Order, and lapses on its own if it is not renewed.

5. Replacement guarantee

If a candidate we placed leaves, or does not join, within 90 days of their start date, we will source a replacement for the same role at no additional fee. This is a replacement, not a refund: the original invoice stands and the replacement search begins on request.

6. When we will not refund

• Units already delivered and accepted.
• A role withdrawn after we have shared candidates against it.
• A candidate rejected on grounds we could not reasonably have screened for, where the profile matched the brief you gave us.
• Requests made more than 7 days after the last delivery.

7. How refunds are paid

Approved refunds go back to the original payment method through Razorpay. We initiate the refund within 3 working days of approving it. Your bank or card issuer then typically takes 5 to 7 working days to credit it — that part is outside our control.

Refunds are made in Indian rupees (INR). Any bank charges, currency conversion or gateway fees deducted by intermediaries are not reimbursed.

8. How to request one

Email hr@hirefable.com or call +91 88309 32692 with your order number and the reason. We acknowledge every request within 2 working days and give you a decision within 7 working days.

We are reachable Monday to Friday, 10:00 to 18:00 IST.

9. Disputes

If you are unhappy with a decision, write to our grievance contact at hr@hirefable.com. We aim to resolve every complaint within 30 days. Unresolved disputes are subject to the courts of Pune, Maharashtra, India.